ZdZendesk + Klayara
Support performance in context. Connect Zendesk tickets and satisfaction ratings and see support load against customers, plans and revenue.
Scheduled importCloud or self-hostedPermissions applied everywhere
Your Zendesk data, readable by everyone who should see it.
- Ticket volume, response and resolution times
- CSAT by agent and category
- Support load per customer segment
- Escalations flagged daily
- Connect — connect your Zendesk account and choose what to bring in.
- Choose tables — pick what to make available, and how often to refresh.
- Build — drag and drop charts, set who sees what, schedule the reports.
Our BI developers can connect Zendesk and build your first dashboards as part of onboarding. About the service.
What teams build on Zendesk.
Queue health
Open tickets, backlog age and tickets waiting on the team.
Agent scorecard
Solved tickets, response times and satisfaction per agent.
Satisfaction drivers
Satisfaction by category, channel and customer plan.
Cost to serve
Tickets per customer against what each customer pays.
Connect these alongside Zendesk.
How does Klayara connect to Zendesk?
You connect your Zendesk account once; Klayara then brings your Zendesk data in on a schedule you choose, ready to chart alongside your other sources.
Can we combine Zendesk data with our database?
Yes — that is the point. Relate Zendesk rows to your own tables once (by customer, order or date) and build charts that draw on both.
How fresh is Zendesk data in Klayara?
As fresh as your schedule — hourly, nightly or on demand. Every dashboard shows when its data was last updated.
Can a support lead ask which ticket types are growing?
Yes. They ask in plain words and get a chart by category and week, and Summarize this dashboard gives the week in a few sentences before the team meeting. Klayara AI is on Growth and Enterprise.
Can Slack hear about it when the backlog grows?
Yes, on Growth and Enterprise: set an alert on the backlog figure and Klayara posts the value and the line it crossed.
See your Zendesk data in Klayara.
Bring the report you rely on most. We'll rebuild it live on the call, from your own data, and show you what comes next.
Prefer to see plans first? See pricing