What you buy
Klayara is sold as per-user subscriptions (one price per user on your plan, billed monthly or annually in advance), prepaid credits for AI features, a done-for-you dashboard service, and support for self-hosted installations. Prices and terms are agreed in your order; you can ask for a quote at any time from the pricing page.
Cancelling
You can cancel a subscription at any time from your workspace's billing settings, or by emailing info@dictode.com from an administrator's address. Cancellation stops the next renewal; your workspace stays fully available until the end of the period you have already paid for, and nothing further is charged. Export your dashboards and data before the period ends if you want to keep them — imported data is deleted 30 days after the workspace closes.
Refunds on subscriptions
- First subscription: if Klayara is not right for you, tell us within 14 days of your first payment and we refund it in full, whatever the plan.
- Monthly renewals: not refunded once the month has started; cancel before the renewal date to avoid the next charge.
- Annual renewals: refunded in full if you cancel within 14 days of the renewal payment. After that the remainder of the year is not refunded, and the workspace stays available until the year ends.
- Seat changes: adding seats mid-term is charged pro rata; removing seats takes effect at the next renewal and is not refunded for the current term.
- Outages: if the cloud service is unavailable for a significant part of a billing period through our fault, we credit or refund that part on request.
Prepaid AI credits
Credit top-ups for AI features are not refundable once purchased, except under the first-subscription guarantee above. Unused credits stay available for as long as your workspace is active.
Done-for-you and support services
The done-for-you dashboard service and self-hosted support are delivered under the scope in your order. You may cancel with 30 days' notice; work completed up to the cancellation date is payable, and any prepaid amount for work not yet started is refunded. If we cannot deliver what the order describes, you owe nothing for the undelivered part.
Mistaken or duplicate charges
If you are charged twice, charged the wrong amount, or charged after cancelling, tell us and we refund the difference in full. There is no time limit on correcting our mistakes.
How refunds are paid
Email info@dictode.com with your workspace name and the invoice or payment reference. We confirm within two business days. Refunds go back to the original payment method — the card, UPI account or bank account that paid — and normally appear within 7 to 10 business days of our confirmation, depending on your bank. Invoiced customers are refunded by bank transfer.
Delivery
Klayara is delivered online. Access to a workspace is set up on payment or as agreed in the order, and nothing is shipped physically.
Contact
Questions about this document: info@dictode.com. Dictode and Chikito LLC is the company behind Klayara.