What you buy
Klayara is sold as per-user subscriptions (Builder and Viewer seats on your plan, billed annually in advance), prepaid credits for AI features, a done-for-you dashboard service, and support for self-hosted installations. Published prices are listed on the pricing page; Enterprise, self-hosted and service prices, and any agreed terms, are set out in your order.
See it before you pay
Because payments are not refunded, we ask you to be sure first. We are happy to show you Klayara working on your own data before you buy. Ask for a demo.
No refunds
All payments are final and non-refundable: annual subscriptions, first payments and renewals, extra users, extra storage, AI credits and services. Fees are not refunded or pro-rated for unused time, unused users or features you did not use, or for cancelling partway through a period. The only exceptions are a mistake in our billing, described under mistaken or duplicate charges, and refunds the law requires, described under your rights under law.
Cancelling
You can cancel a subscription at any time from your workspace's billing settings, or by emailing hello@klayara.com from an administrator's address. Cancelling stops the next renewal and nothing more is charged. Your workspace stays fully available until the end of the period you have already paid for. Cancel before the renewal date to avoid the next charge; a renewal that has already been charged is not refunded. Export your dashboards and data before the period ends if you want to keep them, because imported data is deleted 30 days after the workspace closes.
Changing users and plans
Adding users or moving to a higher plan partway through a term is charged pro rata for the rest of the term. The charge is taken from the payment method on your subscription; where that method cannot be charged a changed amount, we send an invoice for it to pay online instead. Removing users or moving to a lower plan takes effect at the next renewal; the current term is not refunded or credited.
Prepaid AI credits
AI credit top-ups are non-refundable once bought. Purchased credits are valid for 12 months from the date of purchase; any credits unused at the end of that period expire and are not refunded. Credits included with your plan each month are used first, renew every month on the day of the month your subscription started and do not roll over.
Done-for-you and support services
The done-for-you dashboard service and self-hosted support are delivered under the scope in your order, and fees for them are non-refundable. You may cancel a service with 30 days' notice; work done up to the cancellation date is payable. If we cannot deliver something your order describes, we will either deliver it later or credit the amount towards other Klayara services.
Service outages
If the cloud service is unavailable for a significant part of a billing period through our fault, we add service credit for that part to your account on request. Service credit is applied to future invoices and is not paid out in cash.
Mistaken or duplicate charges
If you are charged twice, charged the wrong amount, or charged after you cancelled, that is our mistake, not a refund request: tell us and we return the excess in full, with no time limit. Email hello@klayara.com with your workspace name and the invoice or payment reference. We confirm within two business days. The money goes back to the card, UPI account or bank account that paid, and normally appears within 7 to 10 business days, depending on your bank. Invoiced customers are repaid by bank transfer.
Your rights under law
Klayara is sold to businesses. Nothing in this policy removes a right to a refund that the law in your country gives you and that cannot be excluded by agreement. Where such a right applies, we honour it.
Delivery
Klayara is delivered online. Access to a workspace is set up on payment or as agreed in the order, and nothing is shipped physically.
Contact
Questions about this document: hello@klayara.com. Dictode is the company behind Klayara.