FdFreshdesk + Klayara
Freshdesk dashboards and reporting next to customer revenue. Connect Freshdesk to Klayara to report on tickets, response times and satisfaction next to customers, plans and revenue. Support leads find which customers and products drive the most tickets, and the weekly review arrives before the meeting. Ask our team to connect it for you.
Scheduled importCloud or self-hostedPermissions applied everywhere
Your Freshdesk data, readable by everyone who should see it.
- Tickets, response and resolution times
- Satisfaction by agent, group and product
- Ticket load against customer revenue
- Weekly reviews on schedule
- Connect — tell our team which Freshdesk account to use, and we connect it with you.
- Choose tables — pick what to make available, and how often to refresh.
- Build — drag and drop charts, set who sees what, schedule the reports.
Our BI developers can connect Freshdesk and build your first dashboards as part of onboarding. About the service.
Want Freshdesk in Klayara? Ask our team about connecting Freshdesk — tell us what you report on and we will set it up with you.
What teams build on Freshdesk.
Service levels
Tickets inside and outside their target times.
Groups
Volume and backlog by group.
Product issues
Tickets by product and category.
Customer load
Tickets per customer against revenue.
Connect these alongside Freshdesk.
How do we connect Freshdesk to Klayara?
Ask our team about connecting Freshdesk. Tell us which account to use and what you report on, and we set it up with you — usually as part of onboarding, so your first dashboards are ready when you start.
Can I ask which products cause the most tickets?
Yes. Ask in plain words and get a chart by product and month. Klayara AI comes with the Growth and Enterprise plans (Growth includes 150 AI credits a month for the whole workspace) and runs only when someone clicks.
Can we alert when a queue grows?
Yes, on Growth and Enterprise, to Slack, WhatsApp, Telegram or email.
See your Freshdesk data in Klayara.
Bring the report you rely on most. We'll rebuild it live on the call, from your own data, and show you what comes next.
Prefer to see plans first? See pricing