HSHelp Scout + Klayara
Help Scout support reporting next to customers and plans. Help Scout handles shared inboxes, live chat and help articles for customer-focused teams. Bring it into Klayara to see conversations, response times and happiness ratings next to customer plans and revenue. Ask our team to connect it for you.
Scheduled importCloud or self-hostedPermissions applied everywhere
Your Help Scout data, readable by everyone who should see it.
- Conversations by mailbox and tag
- Response times and happiness
- Support next to plans and revenue
- Weekly support summary
- Connect — tell our team which Help Scout account to use, and we connect it with you.
- Choose tables — pick what to make available, and how often to refresh.
- Build — drag and drop charts, set who sees what, schedule the reports.
Our BI developers can connect Help Scout and build your first dashboards as part of onboarding. About the service.
Want Help Scout in Klayara? Ask our team about connecting Help Scout — tell us what you report on and we will set it up with you.
What teams build on Help Scout.
Inbox health
Open conversations, response time and resolution time by mailbox.
Happiness
Ratings by agent and topic.
Topics
Conversations by tag, rising and falling.
Help articles
Article views against conversations on the same topic.
Connect these alongside Help Scout.
How do we connect Help Scout to Klayara?
Ask our team about connecting Help Scout. Tell us which account to use and what you report on, and we set it up with you — usually as part of onboarding, so your first dashboards are ready when you start.
Can we see which plans need the most support?
Yes. Relate customers once and compare conversations by plan.
Can we ask which topics are rising?
Yes. Ask in plain words and get a chart. Klayara AI comes with the Growth and Enterprise plans (Growth includes 150 AI credits a month for the whole workspace) and runs only when someone clicks.
See your Help Scout data in Klayara.
Bring the report you rely on most. We'll rebuild it live on the call, from your own data, and show you what comes next.
Prefer to see plans first? See pricing