Response times, backlog and satisfaction, seen by cause, not just by count.
Klayara connects Zendesk, Intercom or Freshdesk to your customer and billing data so support leads see volume, first response, resolution time and satisfaction by agent, plan and cause — and know which customers are waiting longest.
Cloud or your serversPermissions per personBuilt for you, if you prefer
What support teams ask every week.
A dashboard earns its place by answering these without anyone opening a spreadsheet.
- Which customers are waiting longest right now, and how much revenue do they represent?
- What are the top 5 reasons people contact us this month, and are they growing?
- Are we meeting first-response and resolution targets by plan and channel?
- Which agents are overloaded, and which have capacity?
- Did last week's release cause a spike in tickets?
- Which accounts have a rising ticket count and a falling satisfaction score?
Dashboards support teams run on.
Live queue
Open tickets by wait time, priority and customer value, refreshed continuously.
SLA performance
First response and resolution times against targets, by plan and channel.
Contact reasons
Volume by category and product area, week on week, with drivers flagged.
Agent performance
Tickets handled, time to resolve and CSAT by agent and team.
Customer health
Ticket count, satisfaction and usage by account, with at-risk flags.
Weekly support report
The agreed measures, scheduled to Slack or email every Monday.
What changes for support teams.
Backlog ranked by who is waiting
Open tickets ordered by wait time and customer value, with the plan and account owner beside them. The queue is worked in the right order because the order is visible: a ticket from an account renewing next month is not the same as one from a free trial.
Causes, not just counts
Tickets by category, product area and channel, trended weekly. When a cause grows, product and engineering see it on the same dashboard support does, with this month's top 5 reasons beside last month's.
Support next to revenue and usage
Relate tickets to accounts, plans and invoices, so a customer with rising tickets and falling usage is flagged as at risk before the renewal conversation.
Agent workload without the spreadsheet
Tickets handled, response time and satisfaction by agent and shift. Each team lead sees their own team; the head of support sees all of them, with shift coverage against ticket arrivals by hour to show where the queue builds.
No migration. No new system to learn.
Klayara reads from the tools support teams already use. Connect them, relate them once, and every dashboard draws on all of them together.
- Keep data live in your systems, or import for extra speed
- Spreadsheets sit alongside databases as equals
- A connector missing? Tell us — it goes on the build list
Templates support teams start from
Customer support questions, answered.
Something else on your mind? Ask us directly — a person answers.
Can we see tickets next to revenue and product usage?
Yes. Connect the help desk and billing, relate them on customer, and every ticket dashboard can show the plan, revenue and account owner beside the ticket. The customer health template starts there.
Can team leads see only their own agents?
Yes. Set a row-level rule on team once and it applies to every dashboard, download and scheduled report.
Can the weekly support report go to Slack automatically?
Yes. Schedule any dashboard to Slack, email, WhatsApp or Telegram at the time you choose, in your local timezone.
Can customers see their own support statistics?
Yes. Embed a dashboard in your customer portal with permissions that show each customer only their own tickets and response times.
See Klayara on your customer support data.
Bring the report you rebuild most often. We'll recreate it live from your own systems and set it to send itself.
Prefer to see plans first? See pricing